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Beecham, Rod – London Review of Education, 2009
Quality has clear meanings when associated with specific phenomena. The relative nature of quality in commercial contexts, specifically in relation to manufactured goods, has been studied. In service industries there is no satisfactory indicator of quality. The Likert-scale questionnaire does not allow the researcher to distinguish between…
Descriptors: Teacher Effectiveness, Student Evaluation, Questionnaires, Instructional Effectiveness