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Mitki, Yoram; Herstein, Ram – Learning Organization, 2011
Purpose: Radical changes and increasing competition in the global economy and markets lead enterprises to change their business policy and activities. This process demands the creation of effective organizational learning mechanisms. This paper seeks to illustrate how three service organizations designed and utilized organizational learning…
Descriptors: Foreign Countries, Competition, Global Approach, Corporations
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Raz, Aviad E. – Learning Organization, 2007
Purpose: The purpose of this paper is to describe and analyse the formation of CoPs (communities of practice) in three call centres of cellular communication operating companies in Israel. Design/methodology/approach: This study is based on a qualitative methodology including observations, interviews and textual analysis. Findings: In all three…
Descriptors: Communities of Practice, Knowledge Management, Telecommunications, Service Occupations
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Amitay, Mayan; Popper, Micha; Lipshitz, Raanan – Learning Organization, 2005
Purpose: The correlation between organizational unit managers' leadership styles and the level of organizational learning in their units was tested. Design/methodology/approach: A positive correlation was hypothesized between transformational leadership and organizational learning as manifested by organizational learning mechanisms--OLMs (the…
Descriptors: Foreign Countries, Correlation, Community Health Services, Clinics