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Wang, Junhua – Journal of Technical Writing and Communication, 2018
In the field of business and technical communication, scholars have called for research on dealing with cultural conflict for a long time. But the limited study on dealing with cultural conflicts, along with the current political context in the United States, calls for efforts to systematically address diversity issues and cultural conflict in our…
Descriptors: Conflict Resolution, Cultural Differences, Models, Business Communication
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Bokor, Michael Jarvis Kwadzo – Journal of Technical Writing and Communication, 2011
This article explores how the English language contributes to cross-boundary communication failure and establishes that there is an "English language problem" that has not been adequately addressed in preparing United States native English-speaking students for international technical communication tasks. For example, U.S. technical communication…
Descriptors: Technical Writing, Audience Analysis, Computer Software, Guides
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Thayer, Alexander; Evans, Mary B.; McBride, Alicia A.; Queen, Matt; Spyridakis, Jan H. – Journal of Technical Writing and Communication, 2010
This article presents the results of a study that investigated readers' perceptions of tone formality in online text passages. The study found that readers perceived text passages to be less formal when they contained personal pronouns, active voice verbs, informal punctuation, or verb contractions. The study reveals that professional…
Descriptors: Reading Comprehension, Form Classes (Languages), Internet, Writing (Composition)