This paper presents field-tested improvements over an 11-year period of a large-scale "Introduction to Information Systems" core business school course and provides a framework for implementation. Engagement and learning in large-scale courses can prove challenging, especially when the class is a requirement within a business school's…

This teaching tip describes using Microsoft Power BI Desktop in a class to analyze unstructured data from an exit survey of prior students from a Master of Science in Management Information Systems program. Results from a short survey administered to these students showed that the students, using the no-code Power BI, were able to accomplish their…

Founded in 2006, Zillow established itself as the leading online real estate marketplace. In 2018, Zillow launched Zillow Offers, a new business that purchased and sold homes. Zillow Offers provided home sellers with a faster purchase process than traditional realtors by gathering data from sellers online and making offers immediately, a process…

Quasi-internships can have a transformative impact on information systems' capstone courses. Realizing this potential depends on pedagogical design, course delivery, and student engagement. This paper presents a teaching method based on experiential-learning pedagogical design to engage students via quasi-internships to improve career preparedness…

The adoption of enterprise-wide systems like Customer Relationship Management (CRM) systems continues to grow globally. Due to the prevalence of CRM software in businesses and CRM's expected growth, Information Systems (IS) graduates will likely interact with a CRM system in their careers. However, learning enterprise systems like CRM is…

The product owner role is one of three key roles in the Scrum software development process. Industry demand for product owners is growing exponentially, and educators need effective techniques for teaching students the knowledge, skills, and competencies required to be effective product owners. To address this need, this Teaching Tip describes how…

With recent advances in artificial intelligence (AI), machine learning (ML) has been identified as particularly useful for organizations seeking to create value from data. However, as ML is commonly associated with technical professions, such as computer science and engineering, incorporating training in the use of ML into non-technical…

The current study details the development of an undergraduate business analytics course that combines components of both active and experiential learning. The course offering is designed to expose students from different backgrounds to an intermediate-to-advanced level of business analytics. The course is unique in that it was designed to be…

The COVID-19 pandemic dramatically impacted the global post-secondary education environment beginning March 2020, leaving many classes using the traditional face-to-face delivery method scrambling to adapt. This paper describes the process used in response to COVID to convert a traditional lecture-style business intelligence class to a flipped…

As the demand for business intelligence (BI) professionals continues to grow, educators need to calibrate their instruction to accommodate the demand of practitioners for specific technical skills while also providing college students with a broader foundation that includes a general understanding of BI concepts and problem-solving skills that are…

Information systems courses must adapt to meet the unprecedented demand for well-trained information security (InfoSec) professionals, but they cannot competently fill this gap without also ensuring that students are fluent and confident in foundational skills, both technical and behavioral. How to teach behavioral topics in InfoSec management is…

Most business schools require students to take at least one technical Management Information System (MIS) course. Due to the technical nature of the material, the course and the assessments tend to be anxiety inducing. With over three out of every five students in US colleges suffering from "overwhelming anxiety" in some form, we study…

In response to the heavy demand for business analysts in various industries, many universities have developed business analyticsrelated courses and programs, which aim to develop a competent labor force that can help companies make sense of business data and generate sustainable competitive advantages. Ensuring high levels of student success in…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

A significant activity in the business analytics process is enrichment, which deals with acquiring and combining data from external sources. While different strategies for enrichment are possible, it can be accomplished more efficiently through automation using Python scripts. Since business students may not be immersed in technology skills and…