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Heaton, Robert – Journal of Electronic Resources Librarianship, 2018
An exploratory survey of midsize land-grant institutions in 2016 investigated factors that were potentially correlated with how satisfied library personnel were with the software tools they used in electronic-resource troubleshooting. Although the study was very small in scale, it found that troubleshooting personnel at responding libraries are…
Descriptors: Library Personnel, User Satisfaction (Information), Computer Software, Troubleshooting
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England, Lenore; Fu, Li – Journal of Electronic Resources Librarianship, 2011
A critical part of electronic resources management, the electronic resources evaluation process is multi-faceted and includes a seemingly endless range of resources and tools involving numerous library staff. A solution is to build a Web site to bring all of the components together that can be implemented quickly and result in an organizational…
Descriptors: Library Personnel, Management Systems, Evaluation, College Libraries