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Heaton, Robert – Journal of Electronic Resources Librarianship, 2018
A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…
Descriptors: Land Grant Universities, Troubleshooting, College Administration, Administrator Surveys