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ERIC Number: EJ1402876
Record Type: Journal
Publication Date: 2023
Pages: 12
Abstractor: As Provided
ISSN: ISSN-2640-4524
EISSN: EISSN-2578-2568
Students' Perceptions of Professional Short-Messaging Education in Undergraduate Courses
Frei, Seth S.; Alford, Allison M.; Smith, Ashly B.
Journal of Communication Pedagogy, v7 p62-73 2023
The popularity of short-messaging formats, like text and chat, is on the rise in the workplace with many employees preferring this style over long-form options like email. While many businesses expect employees to communicate using short messages, students may be ill-equipped to effectively use these methods due to a lack of formal training. This study sets out to understand students' experience, confidence, and education related to professional short messaging. Results indicate a correlation between confidence and experience levels in writing text and chat messages. Further, the participants who indicated they had training in writing short messages indicated they learned it in a business communication class. Thus, this study highlights a need for education on short messaging in the business communication classroom to increase student experience, and thus, their confidence in writing these messages.
Central States Communication Association. University of Montevallo, Department of Communication, 75 College Drive, Station 6625, Montevallo, AL 35115. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A