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Frei, Seth S.; Alford, Allison M.; Smith, Ashly B. – Journal of Communication Pedagogy, 2023
The popularity of short-messaging formats, like text and chat, is on the rise in the workplace with many employees preferring this style over long-form options like email. While many businesses expect employees to communicate using short messages, students may be ill-equipped to effectively use these methods due to a lack of formal training. This…
Descriptors: Student Attitudes, Computer Mediated Communication, Undergraduate Students, Interpersonal Communication