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Thompson, Hilary H.; Cotton, Jennifer E. M. – Journal of Access Services, 2017
In Fall 2014 the University of Maryland Libraries launched a textbook reserves program to help relieve the burden of high textbook costs on students. Although its initial performance was lackluster, workflow refinements and expanded promotion greatly improved usage, resulting in a tenfold increase in circulation and expansion of the program. This…
Descriptors: College Libraries, Library Services, Textbooks, Library Materials
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Ruleman, Alice B.; Riley, Cheryl – Journal of Access Services, 2017
The University of Central Missouri has experienced a 1,498% increase in students from India since 2012. These international students utilize interlibrary loan to request textbooks at a rate not evident in other student population groups. Their search for course textbooks impacted librarians, staff, and student workers at public desks and on chat…
Descriptors: Textbooks, Foreign Students, Library Services, Academic Libraries
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McNeil, Erika Hanson – Journal of Access Services, 2017
As the cost of textbooks rises and discoverability of resources improves, students are turning more and more to interlibrary loan to meet their textbook needs. This article describes how systems can be utilized to streamline processes and allow for the canceling of textbook requests consistently and appropriately by taking full advantage of the…
Descriptors: Library Services, Information Dissemination, Textbooks, Access to Information
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McElroy, Kelly; Moore, Dan; Hilterbrand, Lori; Hindes, Nicole – Journal of Access Services, 2017
Despite the clear negative impact of high textbook costs on students, limits--including space, funding, and policies--prevent many academic libraries from fully supporting textbook collections. Partnering with other campus units on textbook lending requires creative thinking but can provide students access to other services in addition to the…
Descriptors: Access to Information, Library Networks, Partnerships in Education, Academic Libraries
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Parrott, Justin; Lindsay, Beth Daniel – Journal of Access Services, 2017
New York University Abu Dhabi (NYUAD) Library receives copies of all course syllabi to provide a number of services to faculty and students related to acquisitions, access, collection development, subject liaison, and library instruction. Access services and acquisitions staff, as well as subject liaison librarians, work together using specific…
Descriptors: Case Studies, Course Descriptions, Academic Libraries, Library Services
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Eighmy-Brown, Melissa; McCready, Kate; Riha, Emily – Journal of Access Services, 2017
In the spring of 2015, the University of Minnesota Libraries formed the Content Services department, which is comprised of Interlibrary Loan, Publishing Services, and the Copyright Permissions Service. These three service points, as well as additional Library units, work together with campus partners to save students money on their course…
Descriptors: Textbooks, College Libraries, Shared Resources and Services, Library Services
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Thompson, Sydney; Cross, William; Rigling, Lillian; Vickery, John – Journal of Access Services, 2017
The North Carolina State University Libraries has long recognized the financial burden textbook costs place on students. By crosswalking information on use of our textbook collection with textbook cost and course enrollment data, we have begun to map the environment for textbook use at the university and identified opportunities for faculty…
Descriptors: College Libraries, Textbooks, Use Studies, Library Services
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Ferguson, Yoko Inagi; Riley-Reid, Trevar – Journal of Access Services, 2017
Recently, The City College of New York (CCNY) libraries engaged in a collaborative project to transfer the bibliographic holdings for textbook course reserves to a new module when their integrated library systems, the Ex Libris Aleph Integrated Library System, underwent a system upgrade. In this article, the Chief of Circulation and the Chief of…
Descriptors: College Libraries, Urban Schools, Textbooks, Information Systems
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Kahler, Janice E. – Journal of Access Services, 2017
Putting access in Access Services is the goal. The Course Reserves unit is the place. Textbooks are the focus. Electronic technologies are the future. Patron-centric services will be our standard. Access to textbooks by all patrons will be the achievement. Course Reserves located in Library West at the University of Florida George A. Smathers…
Descriptors: Library Services, Reference Services, College Libraries, Textbooks
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Yearwood, Simone L. – Journal of Access Services, 2017
In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…
Descriptors: Academic Libraries, Library Services, Training, Interdisciplinary Approach
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Handfield, Amy E. – Journal of Access Services, 2017
This article addresses the development of electronic reserves within academic libraries. Libraries have been offering electronic reserve services on separate platforms since the 1990s (Austin, 2013). However, since the integration of campus-wide content management systems (CMSs), the need for a library reserves platform that is independent from an…
Descriptors: Electronic Libraries, Archives, Case Studies, Academic Libraries
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Clark, Karlene T.; Walker, Stephanie R. – Journal of Access Services, 2017
The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…
Descriptors: Academic Libraries, Library Services, Program Development, Program Implementation
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Frederiksen, Linda; Wilkinson, Brandon – Journal of Access Services, 2016
As libraries of all types and sizes continue to re-envision themselves to remain relevant in a rapidly changing information landscape, the single service point is visible evidence of this effort. In a complex environment, combining formerly disparate functional or service units is for many libraries both an innovative and effective way to manage…
Descriptors: Library Services, Libraries, Organizational Change, Library Administration
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Chauvet, Marianne; Bourbous, Vicki; Liston, Frances – Journal of Access Services, 2016
Changes and innovations in higher education learning and teaching acted as a catalyst for rethinking the way in which service was delivered to library clients at Australian Catholic University. The Single Service Point was piloted at one campus library in 2014 to develop a best practice approach to service delivery. The merging of cultures within…
Descriptors: Foreign Countries, Church Related Colleges, Academic Libraries, Library Services
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Johnston, Pamela – Journal of Access Services, 2016
The University of North Texas Libraries provide extensive online access to academic journals through major vendor databases. As illustrated by interlibrary loan borrowing requests for items held in our databases, patrons often have difficulty navigating the available resources. In this study, the Interlibrary Loan staff used data gathered from the…
Descriptors: Library Services, College Libraries, Access to Information, Electronic Journals
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