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Blaylock, Solomon; Arriola, Rebecca – Journal of Access Services, 2021
In fall 2019 the Access Services and User Engagement librarians at the Woodbury University Library undertook to identify campus library marginal and nonusers among faculty and students. We administered an online survey and conducted follow-up, one-on-one interviews in an effort to understand: (1) Why some Woodbury community members visit the…
Descriptors: Small Colleges, Academic Libraries, Library Services, Use Studies
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Tolppanen, Bradley P. – Journal of Access Services, 2021
This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…
Descriptors: COVID-19, Pandemics, Academic Libraries, Library Services
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Migdalski, Alyssa; Moreau, Emrys – Journal of Access Services, 2021
The objective of this article is to describe an operating hours study conducted via survey at the Schusterman Library, a small academic library located at a branch campus of the University of Oklahoma. Survey responses indicated that although a small majority of library users were satisfied with the hours, there was also a strong desire for…
Descriptors: Academic Libraries, Library Services, Resources, Library Personnel
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Decker, Emy Nelson – Journal of Access Services, 2021
The COVID-19 pandemic, which hit academic libraries in the United States during the spring semester of 2020, forced librarians and staff to redouble their efforts to reach out to users in light of newly enforced safety measures such as building closures, quarantine periods, enforced social distancing, etc. This article describes three…
Descriptors: COVID-19, Pandemics, School Closing, Library Services
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Sanchez-Rodriguez, Nilda Alexandra – Journal of Access Services, 2021
Solo tenure-track librarians in academia must discover the key to mastering the fine art of multitasking to execute concepts of seamless user experiences. This article covers notable practices and principles of Solo tenure-track librarians in academia, specifically at the City University of New York, including overseeing a library division,…
Descriptors: Librarians, Access to Information, Tenure, Library Services
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Nazim, Mohammad; Beg, Areeba; Sarkar, Mayukh – Journal of Access Services, 2021
The purpose of this study was to assess the convenience and accessibility of library services to users with disabilities at Aligarh Muslim University in India. The study utilized both quantitative and qualitative methods through questionnaires, interview and remarks applying the IFLA checklist to investigate the scenario. The study established…
Descriptors: Library Services, Library Materials, Library Personnel, Library Instruction
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Venner, Mary Ann; Washburn, Jenn – Journal of Access Services, 2021
The role of the student worker is expanding in academic libraries. Their unique perspectives add valuable insights to the design and delivery of library services, project development, outreach activities, and operational planning. Student-workers gain internal and external benefits from working in peer-to-peer learning environments which also…
Descriptors: Peer Relationship, Academic Libraries, Student Employment, College Students
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Kiriakova, Maria – Journal of Access Services, 2021
Historically, the library Reserve collections provide access to required readings so students could read these materials in one place for a limited time. This system guarantees the availability of required readings whenever the library is open and contributes to the concept of accessibility, affordability, and equality of higher education. But…
Descriptors: Academic Libraries, Library Services, COVID-19, Pandemics
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Haines, Kate; Rodgers, Emily Puckett – Journal of Access Services, 2021
The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request…
Descriptors: Academic Libraries, Library Services, COVID-19, Pandemics
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Buller, Ryan F.; Gypin, Lindsay – Journal of Access Services, 2021
Library long-term and strategic plans tend to employ top down approaches that can leave departmental staff feeling disconnected an unrepresented in the plan. In 2019, the Access Services Department at the University of Denver engaged in a long-term planning process. This process puts Access Services staff members at the center of the process. This…
Descriptors: Academic Libraries, Library Development, Strategic Planning, Universities
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DeLooper, John; Gonsalves, Devika – Journal of Access Services, 2020
During the Fall 2017 semester, staff at the Hudson County Community College (HCCC), Library began to notice that many books listed as available in the catalog were often not being found on the shelves when patrons attempted to retrieve them. This situation puzzled library leadership because HCCC had recently conducted an inventory and removed all…
Descriptors: Academic Libraries, Community Colleges, Accuracy, Library Materials
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Lyttan, Brandon; Laloo, Bikika – Journal of Access Services, 2020
Discriminations against members of the lesbian/gay/bisexual/transgender/queer (LGBTQ) community have been reported in every sphere of life, including in libraries. This paper reviewed the literature on transgender studies particularly in relation to the role of libraries. It highlights the problems faced by transgender people in accessing…
Descriptors: LGBTQ People, Social Bias, Library Services, Library Role
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Goldberg, Matthew; Sproles, Claudene – Journal of Access Services, 2020
The University of Louisville's Ekstrom Library needed to remove 260,000 items from its shelves, and shift a further 95,000 within an extremely short deadline ahead of plans to redesign its third floor into an inviting, modern, student-friendly space for patrons to enjoy. The move faced three distinct challenges: space, item tracking, and…
Descriptors: Academic Libraries, Library Materials, Library Facilities, Library Services
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McHale, Christopher – Journal of Access Services, 2020
This paper will use circulation data to explore usage trends for physical textbooks in an academic library over a sustained period of time. Conclusions will be drawn from the analysis to determine the usefulness of aging physical textbook collections in academic libraries and inform recommendations for efficient models of lending and management.
Descriptors: Academic Libraries, Textbooks, Library Materials, Printed Materials
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Hupe, Meghan; Van Keuren, Linda – Journal of Access Services, 2020
Monitoring student assistants' tasks effectively is a significant part of management. The BACC Squad at Dahlgren Memorial Library are student assistants who help maintain the printers, copiers and computers within the library. Since technology is a large part of their job, it is important that they use innovative tools for performing their tasks.…
Descriptors: Student Employment, Personnel Management, Administrator Effectiveness, Computer Software
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