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ERIC Number: EJ1227502
Record Type: Journal
Publication Date: 2019
Pages: 16
Abstractor: As Provided
ISSN: EISSN-2167-8669
Internal Coordination as an Internationalization Strategy of International Student Offices: A Case Study of Ontario Universities
Hiratsuka, Hiroyoshi
International Research and Review, v8 n2 p33-48 Spr 2019
Managing cultural differences between international students and host university members is a significant challenge for international student office (ISO) staff at Ontario universities. The current influx of incoming international students to the province of Ontario continues to stretch ISOs' limited resources and support functions. This study focused on understanding these Ontario universities' international student offices and their strategic initiatives to remedy the existing challenge of assisting international students more effectively. This qualitative study applied the case study approach for its collection and analysis of data from several data sources: staff member interviews, public documents, and notes taken during field visits. The study found that the international student offices functioned as coordinating units to work with other appropriate offices to provide services to their international students while they shared their expertise with other units. The study also found the international student offices extended their coordination functions to external entities.
Phi Beta Delta, Honor Society for International Scholars. Administration Building Rooms 148 & 150, 5500 University Parkway, California State University, San Bernardino, CA 92407. Tel: 909-537-5018; Fax: 909-537-7458; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada