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ERIC Number: EJ1000237
Record Type: Journal
Publication Date: 2012
Pages: 36
Abstractor: As Provided
Reference Count: 149
ISSN: ISSN-1740-2875
The Role of Knowledge Acquisition in Facilitating Customer Involvement in Product Development: Examining the Mediation Effect of Absorptive Capacity
Dahiyat, Samer E.; Al-Zu'bi, Zu'bi M. F.
International Journal of Learning and Change, v6 n3-4 p171-206 2012
Knowledge management has often been linked to product development, innovation, and customisation. In particular, effective exploitation of customer knowledge, through engaging customers in a process of co-creation of products, exemplifies such a link. Accordingly, this research aims to identify those dimensions of knowledge management activities believed to enable an organisation to acquire and absorb new knowledge, which may facilitate the involvement of customers/lead users in product development activities. Using empirical data from a survey of 311 UK manufacturing companies, a three-dimensional knowledge acquisition construct emerged through employing Exploratory and Confirmatory Factor Analyses (EFA) and (CFA), namely: Diverse stakeholder communication, capability-enhancing partnerships, and external knowledge assistance. Moreover, Structural Equation Modelling (SEM) findings show a significant and positive relationship between the resulting knowledge acquisition construct and customer involvement. Interestingly, absorptive capacity was proven to fully mediate such a relationship, highlighting its central role in unlocking the potential of externally-acquired knowledge and incorporating it into an organisation's product development activities. (Contains 8 tables and 2 figures.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom