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Held, Carsten; Duncan, Glen; Yanamandram, Venkat – International Journal of Learning and Change, 2013
The financial services industry faces many demanding challenges. Firms within this industry are predominantly knowledge-based, as are most of the industry's products, processes and services. The application of knowledge management represents a clear opportunity for financial services firms to confront challenges. However, no industry specific…
Descriptors: Knowledge Management, Models, Financial Services, Industry