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Sree Rekha, K. R.; Kamalanabhan, T. J. – International Journal of Learning and Change, 2010
This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…
Descriptors: Job Satisfaction, Intention, Foreign Countries, Work Environment