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Napier, Trenia; Parrott, Jill; Presley, Erin; Valley, Leslie – College & Research Libraries, 2018
As localized assessments confirm national findings that undergraduates struggle to integrate resources into research-based compositions effectively, data at one comprehensive public university indicate library sessions improve students' ability to locate and evaluate information, but students continue to struggle with the "use" component…
Descriptors: Information Literacy, Student Writing Models, Academic Libraries, Librarians
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Price, Elizabeth – College & Research Libraries, 2018
Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have…
Descriptors: Information Seeking, Academic Libraries, Social Networks, Reference Services
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Stemmer, John K.; Mahan, David M. – College & Research Libraries, 2016
This study connects library user surveys, a common library assessment technique, to institutional data to demonstrate the value an academic library brings to student learning and student outcomes. Using regression techniques, the study identifies multiple significant correlations, both positive and negative, between student use of the library and…
Descriptors: Academic Libraries, Value Judgment, Library Research, Regression (Statistics)
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Bishop, Bradley Wade; Bartlett, Jennifer A. – College & Research Libraries, 2013
This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were…
Descriptors: Academic Libraries, Library Personnel, Reference Services, Library Services