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Luijkx, Antoinette; Gerritsen, Marinel; van Mulken, Margot – Business and Professional Communication Quarterly, 2020
Two studies investigated the effects of errors in German business letters written by Dutch students. Gaining insight into these effects is important since Germany and the Netherlands are one of the largest economically interdependent partnerships. One hundred and fifty-six German professionals rated letters with errors and letters without errors…
Descriptors: Intercultural Communication, Business Communication, Letters (Correspondence), Error Patterns
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Lind, Stephen J. – Business and Professional Communication Quarterly, 2020
Despite its ubiquity across business contexts, video creation is a rarity in business communication curricula. This article is intended to offer the field of business communication education both a rationale and mechanism by which to better align with modern business communication practice. Part 1 provides a comprehensive demonstration of the…
Descriptors: Video Technology, Business Communication, Alignment (Education), College Instruction
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Swartz, Stephanie; Barbosa, Belem; Crawford, Izzy – Business and Professional Communication Quarterly, 2020
By means of a cross-cultural virtual teams project involving classrooms in Scotland, Germany, and Portugal, students were exposed to the challenges of collaborating internationally with the intention of increasing their intercultural competency. Intercultural sensitivity and intercultural communication competency were measured using responses to…
Descriptors: Foreign Countries, Cultural Awareness, Teamwork, Intercultural Communication
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Rosselot-Merritt, Jeremy; Bloch, Janel – Business and Professional Communication Quarterly, 2020
Mentoring of graduate students is essential to the professional development of business and professional communication (BPC) scholars; it also helps advance the field of BPC and its disciplinary identity. In this article, a professor and graduate student use a case-study approach incorporating historical/archival data collection and grounded in…
Descriptors: Mentors, Graduate Students, Business Communication, College Faculty
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Flynn, Catherine; Olson, Joel; Reinhardt, Michelle – Business and Professional Communication Quarterly, 2020
This qualitative study reviewed student application of self-regulated learning (SRL) processes in self-paced graduate business communication courses. It was preceded by a quantitative analysis of the same courses. In both studies, researchers sought to understand student experience in a self-paced learning environment, and how this experience…
Descriptors: Online Courses, Business Communication, Independent Study, Graduate Students
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Kelly, Stephanie; Gaytan, Jorge – Business and Professional Communication Quarterly, 2020
The demand for writing skills is becoming increasingly prevalent within the U.S. job market. Yet, the biggest barrier to developing successful writing skills, writing apprehension, has received very little attention from scholars in the past 30 years. The present study sought to identify the influence of instructional communicative behaviors on…
Descriptors: Teacher Behavior, Writing Apprehension, Business Administration Education, Classroom Communication
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Sheffield, Jenna Pack – Business and Professional Communication Quarterly, 2020
Search engine optimization (SEO), or the set of practices involved in attaining a high ranking in search engine results, is a web writing skill that requires more attention in business communication pedagogy, because SEO helps businesses attract customers. This article presents the results of interviews with seven SEO experts on SEO best practices…
Descriptors: Search Engines, Business Communication, Expertise, Web Sites
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Smallwood, Margaret Garnett – Business and Professional Communication Quarterly, 2020
U.S. undergraduate business communication (BCOM) classes teach students workplace communication fundamentals, but may not build the cross-cultural communication (CCC) skills that learners will need in today's global workplace. This project surveyed BCOM instructors and students about the importance of including cross-cultural material in BCOM…
Descriptors: Intercultural Communication, Business Education, Business Communication, Undergraduate Students
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Miller, Katharine E.; Fyke, Jeremy P. – Business and Professional Communication Quarterly, 2020
This case study explores corporate social responsibility (CSR) through the perspective of communication professionals at a large financial services firm. These employees rely on both external communication through formal reporting as well as informal internal communication to understand CSR activities, and tend to describe CSR by what it means…
Descriptors: Corporations, Social Responsibility, Financial Services, Business Communication
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Orwig, Marcy Leasum – Business and Professional Communication Quarterly, 2020
Nearly every business communication textbook includes an explanation of "hard" and "soft" skills. Indeed, most business professionals understand the importance of honing interpersonal competencies as well as technical proficiencies. However, measuring the importance of soft skills and how they are used in an organization is…
Descriptors: Personality Traits, Interpersonal Competence, Emotional Intelligence, Communication Skills
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Hastings, Sally O.; Aponte, Sandra; Valverde, Esther; Gristock, Catherine; Fraser, Rebecka; Missigman, Michelle; Bicasan, Jordan; Rosas, Luisa – Business and Professional Communication Quarterly, 2020
Effective organizational socialization demands soft skill competence. This article advances two goals: (a) explore the inclusion of undergraduate researchers in the scholarship of teaching and learning research and (b) present research findings on employer perceptions of new college graduates' communication skills. The research team used a rules…
Descriptors: Nonverbal Communication, Writing Skills, Undergraduate Students, Student Research
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Whalen, D. Joel – Business and Professional Communication Quarterly, 2020
This article is the first in a two-part series. It features 13 teaching innovations selected from the 60 "My Favorite Assignments" presented at the 2019 Association for Business Communication's annual international conference in Detroit, Michigan. Pedagogy presented includes experiential learning methods to teach how to deliver peer…
Descriptors: Conferences (Gatherings), Assignments, Teaching Methods, Business Communication
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Carter, Joelle Davis; Burke, Monica Galloway; Hughey, Aaron – Business and Professional Communication Quarterly, 2019
This study examined the perceptions and expressions of learning of 18 undergraduate students who participated in case study competitions through qualitative inquiry. The participants articulated learning outcomes based on their participation in a case competition, including enhanced communication, critical thinking, and analytical skills; viewing…
Descriptors: Business Administration Education, Case Studies, Undergraduate Students, Student Attitudes
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Moore, Sarah E. – Business and Professional Communication Quarterly, 2019
Business communication instructors can improve their own instruction about networking online given further understanding of the gender gap among LinkedIn users. An analysis of the rhetoric of magazine advice articles finds gendered differences in the representation of LinkedIn to readers. Examining how publications talk about LinkedIn leads to…
Descriptors: Business Communication, Social Media, Gender Differences, Instructional Improvement
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Coffelt, Tina A.; Grauman, Dale; Smith, Frances L. M. – Business and Professional Communication Quarterly, 2019
Employers provide their interpretation of the meaning of "communication skills" in this qualitative study of 22 managers. Employers understand written communication to be types of documents, a way to write, and a mode of communication. Oral communication skills mean a style of interacting, presenting, and conducting meetings. Visual…
Descriptors: Employer Attitudes, Employers, Communication Skills, Written Language
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