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Kotzman, Mandy; Kotzman, Anne – Australian Council for Educational Research, 2008
This step-by-step guide is a companion to the popular "Listen to Me, Listen to You: A Practical Guide to Self-Awareness, Communication Skills and Conflict Management" (New Expanded Edition, Penguin Books, 2007). It is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under…
Descriptors: Communication Skills, Training, Guides, Self Esteem