ERIC Number: EJ1034296
Record Type: Journal
Publication Date: 2013
Pages: 22
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1740-2875
EISSN: N/A
A Knowledge Management Model for Firms in the Financial Services Industry
Held, Carsten; Duncan, Glen; Yanamandram, Venkat
International Journal of Learning and Change, v7 n1-2 p104-125 2013
The financial services industry faces many demanding challenges. Firms within this industry are predominantly knowledge-based, as are most of the industry's products, processes and services. The application of knowledge management represents a clear opportunity for financial services firms to confront challenges. However, no industry specific knowledge management model for financial services exists. The contribution of this paper is to develop such a model. A multi-level model is constructed by building upon and integrating the Resource-Based/Knowledge-Based Views (RBV/KBV) of the firm, knowledge strategy, methods, knowledge domains, and communities. Based on case study research, a set of guidelines is then proposed to aid in the implementation of the model. The model and guidelines offer new opportunities to become more efficient and effective in financial firms.
Descriptors: Knowledge Management, Models, Financial Services, Industry, Program Development, Guidelines, Organizational Change, Change Strategies, Influence of Technology, Communities of Practice, Case Studies, Organizational Theories, Systems Development, Participant Observation, Interviews, Qualitative Research, Foreign Countries
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Austria; Germany; Switzerland
Grant or Contract Numbers: N/A