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Peer reviewed Peer reviewed
ERIC Number: EJ633211
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0024-2594
Perspectives on User Satisfaction Surveys.
Cullen, Rowena
Library Trends, v49 n4 p662-86 Spr 2001
Discusses academic libraries, digital environments, increasing competition, the relationship between service quality and user satisfaction, and user surveys. Describes the SERVQUAL model that measures service quality and user satisfaction in academic libraries; considers gaps between user expectations and managers' perceptions of user expectations; and reports data from public library studies of user satisfaction. (LRW)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A