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Osmanoglu, Hasan; Üzüm, Hanifi – Higher Education Studies, 2018
The purpose of this study was to evaluate the service quality of the hotels which are provided sport tourism by athletes according to some variables. The research was conducted with cross-sectional research method as one of the general survey models and relational screening model. Target group of the study also constituted the sample group. This…
Descriptors: Correlation, Team Sports, Athletes, Statistical Analysis
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Sardar, Amber; Amjad, Shehla; Ali, Ubaid – Journal of Education for Business, 2016
This survey investigated the relationship and gap between students' expectations and perceptions of perceived service quality of education, emphasizing the least effective service quality dimension. The study was based on primary data, which turned out to be most significant. Data were collected from 349 of 405 students through a questionnaire…
Descriptors: Foreign Countries, Business Administration Education, Service Learning, Educational Quality
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Dewi, Maya Puspita; Rahmatunnisa, Mudiyati; Sumaryana, Asep; Kristiadi, J.B. – Journal of Social Studies Education Research, 2018
The improvement of educational service quality to create sustainable education is not solely dependent on creating well-designed plans and regulations. Despite the fact that the central government already composed beneficial education plans, there is no guarantee that local government implements them effectively. Thus, implementation is the most…
Descriptors: Educational Quality, Sustainability, Elementary Secondary Education, Postsecondary Education
McIntosh, Benjamin T. – ProQuest LLC, 2017
This doctoral research project examined perceptual gaps of service quality and value in the context of higher education. The researcher performed quantitative analysis of survey data gathered from students at a small, Midwestern Bible college. Students self-selected to participate in this research project and, using class status as an independent…
Descriptors: Educational Quality, Student Surveys, Student Attitudes, College Students
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Mutiara, Diah; Koesmawan, Masyitoh – Asian Journal of Contemporary Education, 2020
This study aims to analyze the achievement of service standard at the Center for Community Learning Activities (PKBM). The focus of this research is: (1) What is the Community Learning Center formulation strategy in improving service quality? (2) What is the Community Learning Center implementation strategy in improving service quality? (3) What…
Descriptors: Strategic Planning, Community Education, Foreign Countries, Nonformal Education
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Zumrah, Abdul Rahim – European Journal of Training and Development, 2015
Purpose: This study aims to investigate the relationships among perceived organizational support (POS), transfer of training outcomes to the workplace and service quality in the context of public sector organizations in Malaysia. Design/methodology/approach: The data for this study have been collected from three sources, the employees of public…
Descriptors: Foreign Countries, Public Sector, Employees, Supervisors
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La Rotta, Daniel; Usuga, Olga Cecilia; Clavijo, Valentina – Learning Environments Research, 2020
In recent years, the offer of higher-education programs under online modality has grown significantly. This situation has generated the need to evaluate the quality of these services, whose conditions and characteristics do not correspond to those of the traditional face-to-face modality. This article identifies and describes factors underlying…
Descriptors: Educational Quality, Online Courses, Electronic Learning, College Students
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Anwowie, Samuel; Amoako, Joseph; Abrefa, Amma Adomaa – Journal of Education and Practice, 2015
Higher educational institutions are increasingly placing greater emphasis on meeting students' expectations and needs as student perceptions of higher educational facilities and services are becoming more important. To investigate students' satisfaction of service quality at the Takoradi Polytechnic, a study was conducted using the SERVQUAL…
Descriptors: Foreign Countries, Student Satisfaction, College Students, Expectation
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Priyogi, Bilih; Santoso, Harry B.; Berliyanto; Hasibuan, Zainal A. – Turkish Online Journal of Educational Technology - TOJET, 2017
The concept of Open Education (OE) is based on the philosophy of e-Learning which aims to provide learning environment anywhere, anytime, and for anyone. One of the main issue in the development of OE services is the availability of the quality assurance mechanism. This study proposes a metric for measuring the quality of OE service. Based on…
Descriptors: Open Education, Educational Quality, Electronic Learning, Guidelines
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Osman, Abu Rashed; Saputra, Ruswiati Surya – Quality Assurance in Education: An International Perspective, 2019
Purpose: The purpose of this paper is to investigate the relationship between service quality, program quality, institutional image and student satisfaction in the context of higher education. Additionally, the study attempts to describe the mediating impact of institutional image between service quality, program quality and student satisfaction.…
Descriptors: Student Satisfaction, College Seniors, Business Administration Education, Private Colleges
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Mohammadi, Ali; Mohammadi, Jamshid – World Journal of Education, 2014
This study aims at evaluating perceived service quality in Zanjan University of Medical Sciences (ZUMS). This study was cross-sectional and authors surveyed educational services at ZUMS. Through stratified random sampling, 384 students were selected and an adapted SERVQUAL instrument was used for data collection. Data analysis was performed by…
Descriptors: Case Studies, Educational Quality, Statistical Analysis, Scores
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Soria-García, José; Martínez-Lorente, Ángel Rafael – Quality Assurance in Education: An International Perspective, 2020
Purpose: The purpose of this paper is to investigate how quality culture influences the relationship between total quality management (TQM) and secondary school students' perceived service quality (PSQ). Design/methodology/approach: The authors underpin research to analyse the effect of quality culture and TQM practices on PSQ. The sample included…
Descriptors: Quality Assurance, Total Quality Management, Secondary School Students, School Culture
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Anaza, Nwamaka A.; Rutherford, Brian N.; Widdows, Richard – Journal of Extension, 2012
The authors examined the direct and indirect impact of empowerment on service quality as perceived by Extension staff. Using a sample 283 respondents, the results revealed that along with empowerment, constructs such as job satisfaction and organizational identification positively affected service quality. Undoubtedly, each of these variables…
Descriptors: Empowerment, Extension Education, Extension Agents, Job Satisfaction
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Jackson, Brian – portal: Libraries and the Academy, 2015
University rankings play an increasingly large role in shaping the goals of academic institutions and departments, while removing universities themselves from the evaluation process. This study compares the library-related results of two university ranking publications with scores on the LibQUAL+™ survey to identify if library service quality--as…
Descriptors: Library Services, Classification, Measurement Techniques, Measurement Objectives
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Sadik, Resat; Kardas, Nurgül Tezcan – Journal of Education and Training Studies, 2018
This study aims to evaluate the quality of service as perceived by the young members, who get service from the Kocaeli International Youth Center, which operates under the aegis of the Ministry of Youth and Sports. In order to fulfill this objective, the three-dimensional "Scale of the Perceived Service Quality at Youth Centers,"…
Descriptors: Foreign Countries, Educational Quality, Youth, Children
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