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Hamid, Fazelina Sahul; Yip, Nick – Turkish Online Journal of Distance Education, 2019
Assessment of the quality of distance education institutions has become an important issue that needs to be addressed to ensure program survival. This study uses SERVPERF model to identify the differences that exists in students' perception of service quality in public and private universities in Malaysia that offer distance education. Our study…
Descriptors: Distance Education, Private Schools, Public Schools, Educational Quality
Dinh, Hong-Van Thi; Nguyen, Quynh Anh Thi; Phan, Mai-Huong Thi; Pham, Kien The; Nguyen, Tham; Nguyen, Hung Thanh – European Journal of Educational Research, 2021
Student satisfaction with education service has been considered one of the most critical strategic factors to attract students of higher education institutions around the world. Various models of satisfaction with education service quality have been developed to motivate actions towards improving the education quality. This study aimed to confirm…
Descriptors: Educational Quality, Higher Education, Outcomes of Education, Correlation
Lupo, Toni; Buscarino, Ester – Education Sciences, 2021
Nowadays, in the higher education sector, the quality measurement process of education-related services is assuming a crucial role to support focused and targeted improvement activities deeply centered on students' needs/necessities. These are considered crucial factors for dealing with the current academic competitive context. Therefore, the…
Descriptors: Foreign Countries, Questionnaires, Student Satisfaction, College Students
Kardoyo; Pitaloka, Lola Kurnia; Hapsoro, Bayu Bagas – International Journal of Higher Education, 2020
Indonesia has many higher learning institutions both public and private sectors such as colleges, polytechnics, institutes and universities and they are competing among them to get students to enroll in their institutions. It has become competitive among them to get students than before. The growing competition among higher learning institutions…
Descriptors: Student Satisfaction, Universities, Educational Quality, Economics Education
McEwen, Jade; Bigby, Christine; Douglas, Jacinta – Journal of Applied Research in Intellectual Disabilities, 2021
Background: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good service quality to identify ways that it may be better…
Descriptors: Foreign Countries, Program Effectiveness, Quality Control, Standards
Sembiring, Maximus Gorky; Rahayu, Gayuh – Asian Association of Open Universities Journal, 2020
Purpose: Service quality and satisfaction in the ODL setting related to students' accomplishments (performance, loyalty and career) were reconsidered. It was aimed at exposing the moderating role of satisfaction on service quality and accomplishment. It was also of interest to scrutinize how, in what routines determinants engaged interdepended.…
Descriptors: Open Education, Distance Education, Educational Quality, Student Satisfaction
Alhazmi, Fatemah A. – Educational Planning, 2022
Higher education institutions (HEIs), consider the customer experience an intrinsic component of their strategic plans, decision-making processes, and development. In higher education (HE) contexts, students are customers and demand high service quality. This article evaluates the perception of quality of service (QoS) in a HE setting from the…
Descriptors: Foreign Countries, College Students, Educational Quality, Services
Darawong, Chonlatis; Sandmaung, Mukdashine – Journal of Marketing for Higher Education, 2019
This article aims to examine the impact of five different dimensions of service quality on student satisfaction in international programs of higher educational institutions. Data were collected from 398 students who have experienced services provided by the faculties and staff in international programs of higher education institutions in Thailand.…
Descriptors: International Education, Educational Quality, Higher Education, Student Attitudes
Budiyanti, Hety; Patiro, Shine Pintor Siolemba; Djajadi, Muhammad; Astuty, Sri – Journal on Efficiency and Responsibility in Education and Science, 2019
This study aims to investigate the application of service quality theory to explain and predict the satisfaction, trust, and motivation of participants at leadership education and training programs of echelon 3 and 4 held by Human Resource Development Board Province in Indonesia. This study uses purposive sampling and survey methods to generate…
Descriptors: Foreign Countries, Leadership Training, Educational Quality, Satisfaction
Jabbar, Muhammad Naveed; Hashmi, Muhammad Aamir; Ashraf, Maleeha – Bulletin of Education and Research, 2019
Service quality management plays its vital role for the enhancement of students' satisfaction. This current research paper aims to explore the concepts of service quality management dimensions and its effect on students' satisfaction. In this study, the dependent variable was students' satisfaction which was measured by the independent variable…
Descriptors: Foreign Countries, Public Schools, Private Schools, Student Satisfaction
Bozbay, Zehra; Baghirov, Fakhri; Zhang, Ye; Rasli, Amran; Karakasoglu, Meltem – Quality Assurance in Education: An International Perspective, 2020
Purpose: This paper aims to investigate international students' perception and satisfaction towards Turkish universities' service quality. Design/methodology/approach: This paper used modified version of SERVQUAL questionnaire for education purpose to collect data. Data were collected from 168 international students studying in public and private…
Descriptors: Foreign Countries, Foreign Students, College Students, Student Attitudes
Sembiring, Maximus Gorky – Asian Association of Open Universities Journal, 2020
Purpose: This study envisioned plausible influential factors on service quality and academic excellence relatable to graduate self-confidence in an open distance learning (ODL) outlook. The objective was to expose the moderating role of academic excellence (graduate satisfaction) between service quality and self-confidence (engagement,…
Descriptors: Educational Quality, Self Esteem, College Graduates, Open Education
Goumairi, Ouissal; Aoula, Es-Saâdia; Ben Souda, Souad – International Journal of Higher Education, 2020
The quality of higher education systems currently represents a major challenge for the development of societies. In Morocco, engineering education is at the heart of this development, it is a major and necessary lever which, due to an increasingly demanding job market, faces several challenges. According to Moroccan Directorate for Strategies and…
Descriptors: Foreign Countries, Educational Quality, Higher Education, Engineering Education
Çelik, Kamil; Ayaz, Ahmet – Education and Information Technologies, 2022
This study aims to evaluate the success of the Student Information System (SIS) using the updated Information System Success Model (IS success model) proposed by Delone and McLean. Survey data were collected from 882 students using SIS at a state university in Turkey. Structural Equation Model analysis was applied through R to analyze the obtained…
Descriptors: Information Systems, Models, Foreign Countries, College Students
El Alfy, Shahira; Abukari, Abdulai – Journal of Marketing for Higher Education, 2020
Perceived service quality in higher education and its antecedents have been one of the significant issues worldwide. Despite being studied over decades, service quality (SQ) remains a crucial area of research due to its dynamic and contextual nature, among other reasons. The main research objective is to uncover the dimensions constituting SQ from…
Descriptors: Higher Education, Educational Quality, Graduate Students, College Faculty