This study investigated the use of organizational learning community principles to effectively manage organizational change. Target is a pseudonym for a small public school in Southern New Jersey that has provided educational services to students with special needs since 1969. In 2004 Target began providing services to a new population of students…

Research suggests that academic advising has great significance for students' personal, academic, and social lives in the U.S., and advisors impact first-year students' social integrations and retention. Although the ratio of advisor to student remains low, scholars assert that if advising programs succeed, they increase the number of graduates.…

We examined a performance improvement package with components of feedback, goal setting, and prompting to generate additional revenue by improving the consistency of Medicaid billing submitted by 74 school psychologists serving 102 schools. A multiple baseline design across three service areas of a county school system demonstrated the…

Online Capella University wanted to sponsor an International Society for Performance Improvement (ISPI) chapter. Using social networking platforms, a new type of chapter was designed. The virtual chapter breaks new ground on more than the chapter's platform; it is also the first university-sponsored chapter and has a unique approach to…

This study examined factors that relate to the persistence of first-generation undergraduate students in a 4-year public university in the Southeastern United States. Results were analyzed from a 2011 two-part survey: CARES-I (College Assessment of Readiness for Entering Students-Intent) and CARES-A (College Assessment of Readiness for Entering…

Granted, it might be a bit of a stretch to find comparable attributes between an ice hockey team and facilities management organizations. However, if you are open-minded to the possibility and begin to analyze each of these entities, you will find there are some distinct similarities. Ice hockey is a fast-paced and ever-changing game, much like a…

Executive skills are the cognitive abilities that make it possible for people to set goals, regulate impulses, and complete the steps necessary to achieve their objectives. Examples of these skills include time management, emotional control, and organization. Richard Guare and Peggy Dawson have developed a coaching strategy based on executive…

Employers across the globe project a slightly more positive hiring outlook for 2013 compared with 2012, according to responses to the 2012 Year-End Poll of Employers of the Graduate Management Admission Council (GMAC). Hiring decisions in 2012 were influenced by a mixture of economic conditions from the unfolding Eurozone crisis, to slower growth…

The purpose of this study is to understand how selected insurance practitioners learn and developed in their practices setting. The selected insurance practitioners (collectively customer service representatives, insurance agents, and risk managers) are responsible for the counseling and placement of insurance products and the implementation of…

The psychological climate literature examines links between facets of climate, such as service orientation and a range of individual and organisational outcomes including work attitudes and performance. This study investigated the relationship between the service climate of an Australian university and outcomes important to its key stakeholders. A…

Accompanying the growth of freshman seminars and extended orientation courses has been a rich body of literature depicting the process and outcome aspects of the course. This paper provides an annotated review of the investigations on freshman seminar/extended orientation courses. The review is designed to provide faculty and administrators with…

This report describes activities of the Student Support Services Program at Wichita State University (Kansas) during 1997-1998, the second year of a five-year federal grant. The program is designed to meet the special needs of limited-income and first-generation college students, and includes study-skill development, peer tutoring, and academic…

The current study used a multiple baseline design to investigate the effects of graphic feedback, goal setting, and manager praise on customer service behaviors in a large retail setting. Direct observation of customer greeting, eye contact, and smiling was used to collect data. After baseline data were collected feedback graphs were posted twice…

Intended for coordinators of volunteer recruitment, the booklet examines practical issues in developing and implementing programs in which industry employees serve as volunteers in special education. Introductory material briefly addresses volunteerism in America, and considers the need for industry-education cooperation as well as advantages to…

This study employed an ABAC and multiple baseline design to evaluate the effects of (B) feedback and (C) a package of feedback, goalsetting, and reinforcement (supervisor praise and an area-wide celebration as managed through a performance matrix, on a total of 14 various customer service behaviors for a total of 115 employees at a large…