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Brehm, John; Gates, Scott – Russell Sage Foundation, 2008
The mere word "bureaucracy" brings to mind images of endless lines, piles of paperwork, and frustrating battles over rules and red tape. But some bureaucracies are clearly more efficient and responsive than others. Why? In "Teaching, Tasks, and Trust", distinguished political scientists John Brehm and Scott Gates show that a good part of the…
Descriptors: Trust (Psychology), Police, Job Performance, Administrative Organization