ERIC Number: EJ949073
Record Type: Journal
Publication Date: 2012-Jan
Abstractor: As Provided
Simultaneity, Sequentiality, and Speed: Organizational Messages about Multiple-Task Completion
Stephens, Keri K.; Cho, Jaehee K.; Ballard, Dawna I.
Human Communication Research, v38 n1 p23-47 Jan 2012
Workplace norms for task completion increasingly value speed and the ability to accomplish multiple tasks at once. This study situates this popularized issue of multitasking within the context of chronemics scholarship by addressing related issues of simultaneity, sequentiality, and speed. Ultimately, we consider 2 multiple-task completion strategies discussed in the literature on polychronic behavior, dovetailing (or sequentially accomplishing tasks) and simultaneously accomplishing tasks. Focus group and experimental findings support the existence of both simultaneous and sequential multitasking styles. Additionally, each is linked to varying perceptions of work pace, workload, and availability outside of work hours. The developed measurement scale offers a communication-focused theoretical contribution to multitasking concepts. Implications for these findings and future directions are also discussed.
Descriptors: Focus Groups, Organizational Communication, Work Environment, Organizational Culture, Behavior Standards, Time Perspective, Pacing, Industrial Psychology, Quality of Working Life, Organizational Climate
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A