ERIC Number: EJ1155209
Record Type: Journal
Publication Date: 2017
Abstractor: As Provided
Physician Verbal Compliance-Gaining Strategies and Patient Satisfaction
Olynick, Janna; Iliopulos, Alexandra; Li, Han Z.
Health Education, v117 n6 p551-565 2017
Purpose: The patient healthcare experience is a complex phenomenon, as is encouraging patient compliance with medical advice. To address this multifaceted relationship, the purpose of this paper is to explore the ways resident physicians verbally encourage patient compliance and the relationship between these compliance-seeking strategies and patient satisfaction. Design/methodology/approach: A total of 40 medical interviews between resident physicians and patients were audio-recorded, transcribed, coded, and analysed. Patient questionnaires were also administered and analysed. Findings: It was found that resident physicians used indirect orders most frequently, followed by motivation, persuasion, scheduling, and direct orders. It was also found that female patients received (marginally) more messages than male patients; female residents used more messages with female patients than with male patients; female residents used more persuasion messages with female patients than with male patients; male residents were less likely than female residents to use motivational messages with female patients; and compliance was significantly correlated with expertise satisfaction, overall satisfaction, and communication satisfaction. Originality/value: This study advances existing research by examining various ways in which residents verbally encourage patient compliance and the relationship between these messages and patient satisfaction. Findings can be used to inform physicians on strategies to encourage patient adherence to medication regimen, appointments, and lifestyle changes.
Descriptors: Physician Patient Relationship, Compliance (Psychology), Gender Differences, Medical Evaluation, Verbal Communication, Interviews, Audio Equipment, Questionnaires, Physicians, Patients, Persuasive Discourse, Discourse Analysis, Correlation, Expertise, Motivation Techniques, Drug Therapy, Life Style, Health Services, Statistical Analysis, Foreign Countries
Emerald Group Publishing Limited. Howard House, Wagon Lane, Bingley, West Yorkshire, BD16 1WA, UK. Tel: +44-1274-777700; Fax: +44-1274-785201; e-mail: firstname.lastname@example.org; Web site: http://www.emeraldinsight.com
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Canada