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ERIC Number: ED577811
Record Type: Non-Journal
Publication Date: 2017
Pages: 116
Abstractor: As Provided
ISBN: 978-0-3550-9851-8
Organizational Change and How It Affects Healthcare Employees: A Study on Employee Resistance to Change in Electronic Medical Record Implementation
Adeyemi, Oluwakemi A.
ProQuest LLC, D.M. Dissertation, Colorado Technical University
The purpose of the exploratory qualitative study was to explore the strategies for reducing employee resistance to Electronic Medical Record (EMR) technology changes in a healthcare organization during implementation. The study focused on EPIC as the EMR application. Ten healthcare participants who had experienced a change to EMR were selected in the research study. The research methodology for the study was an exploratory qualitative approach and the data collection technique was a face to face semi-structured interviews and/or a phone call with ten participants while the one central research question focused on "What are the strategies for reducing the resistance to EMR technology changes in a healthcare organization?" The research revealed that healthcare employees should be the considered the primary stakeholder in the EMR change implementation process and the healthcare organization should get their buy-in before implementing the change. The participants of the study revealed that they would like to see more in-depth tailored training, increased elbow support, and more clinical leadership who are subject matter experts in the job role involved during the planning, development, and implementation of the EMR. The study revealed that healthcare workers resist a change to EMR because they were not fully involved in the change process and did not fully understand all the benefits and functionalities of the system, however, if the strategies that were proposed by the participants can be adopted, the employees are likely to embrace the change to EMR seamlessly and adapt to the change with little or no resistance. Changes in the healthcare industry cannot be undermined and healthcare policies must be adhered to as healthcare governing bodies focus on the improvement of EMRs. Through the eyes of the healthcare workers, it is important that technological changes meet the needs of medical practitioners, patients, healthcare workers, organizational leaders, and government agencies. This was a critical feature of this research study. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A