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Peer reviewed Peer reviewed
ERIC Number: EJ571700
Record Type: Journal
Publication Date: 1998
Pages: N/A
Abstractor: N/A
ISSN: ISSN-0049-3155
Measuring the Value Added by Technical Documentation: A Review of Research and Practice.
Mead, Jay
Technical Communication: Journal of the Society for Technical Communication, v45 n3 p353-79 Aug 1998
Reviews existing work on establishing value of technical documentation to determine its principles. States that value can be returned by reducing internal investment, increasing sales, and reducing after-sales costs. Argues that further research will improve the understanding of information as the product itself, rather than simply a supporting component. (SR)
Publication Type: Information Analyses; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A