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ERIC Number: EJ885392
Record Type: Journal
Publication Date: 2006
Pages: 6
Abstractor: ERIC
ISSN: ISSN-1522-8959
Reference Assessment
Bivens-Tatum, Wayne
Public Services Quarterly, v2 n2-3 p215-220 2006
This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service" (Julie Arnold and Neal Kaske); (2) "Guidelines for Behavioral Performance of Reference and Information Service Providers"; (3) "The Viability of Live Online Reference: An Assessment" (Lisa R. Horowitz, Patricia A. Flanagan, and Deborah L. Helman); (4) "The Design and Interpretation of Unobtrusive Evaluations" (Andrew Hubbertz); (5) "Internet Subject Guides in Academic Libraries: An Analysis of Contents, Practices, and Opinions" (Rebecca Jackson and Lorraine J. Pellack); (6) "The Case for Non-Intrusive Research: A Virtual Reference Librarian's Perspective" (Bruce Jensen); and (7) "Evaluation of Customer Service Behaviour at the Reference Desk in an Academic Library" (Susan Moysa).
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A