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ERIC Number: ED282223
Record Type: Non-Journal
Publication Date: 1987-Aug
Pages: 31
Abstractor: N/A
Employee Communication during Crises: The Effects of Stress on Information Processing.
Pincus, J. David; Acharya, Lalit
Based on multidisciplinary research findings, this report proposes an information processing model of employees' response to highly stressful information environments arising during organizational crises. The introduction stresses the importance of management's handling crisis communication with employees skillfully. The second section points out advantages of a receiver (employee) oriented communication paradigm over one focusing on the sender (management), while the third section reviews the effects of stress on employees. The fourth section cautions that each individual's response to crisis situations differs and distinguishes two classes of individuals by their reactions: copers and avoiders, and the fifth section links employee reactions to crises with their own perceptions of the organizational situation (as opposed to managements' views). The sixth section reveals how copers and avoiders respond to and process information differently in crises, and underscores that neurotic avoidance responses must be converted to productive coping responses. The seventh section reiterates that previous management efforts at crisis response have been inadequate because, being sender oriented, they differ little from normal communication. The eighth section presents the Employee Crisis Reaction Model, which addresses individual employee reactions of the following types: (1) information paralysis/denial, (2) shifting information priorities, and (3) memory and logic failure. The ninth section outlines communication strategies for use by employers dealing with each of the three reaction types. The final section presents implications for future research. (A bibliography and diagram of the model are appended.) (SKC)
Publication Type: Speeches/Meeting Papers; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A