ERIC Number: EJ708038
Record Type: Journal
Publication Date: 2004-Nov-1
Reference Count: 0
Rethinking Virtual Reference
Library Journal, v129 n18 p34 Nov 2004
Virtual reference services seem a natural extension of libraries digital collections and the emphasis on access to the library anytime, anywhere. If patrons use the library from home, it makes sense to provide them with person-to-person online reference. The Library of Congress (LC), OCLC, and several large library systems have developed and promoted virtual reference services, which are now offered by thousands of libraries. Recently, however, some virtual reference pioneers are questioning the cost benefits of online reference and recommending caution. This article shares some negatives and alternatives to online reference chatting.
Descriptors: Public Libraries, Reference Services, Library Services, Electronic Libraries, Library Automation, Reference Materials
Library Journal, 360 Park Avenue South, New York, NY 10010. Tel: 800-588-1030 (Toll Free); Web site: http://www.libraryjournal.com.
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: Media Staff
Authoring Institution: N/A