Explains the controversy surrounding the Office Assistant ("Paper-Clip") in Microsoft's Office 97. Discusses why actual readers rejected the default Office Assistant's role as implied writer and rebelled against the reader role implied for them. Notes users resented its intrusive behavior, rejected its implied writer role, and refused to…

Powerful applications such as Microsoft Office's Excel and Word are widely used to perform common tasks in the workplace and in education. Scripting within these applications allows unanticipated user requirements to be addressed. We show that such extensibility, intended to support office automation-type applications, is well suited to the…