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ERIC Number: ED564792
Record Type: Non-Journal
Publication Date: 2013
Pages: 232
Abstractor: As Provided
Reference Count: N/A
ISBN: 978-1-3036-4381-1
Has Technology Become a Need? A Qualitative Study Exploring Three Generational Cohorts' Perception of Technology in Regards to Maslow's Hierarchy of Needs
Dunmore, Denisia
ProQuest LLC, Ph.D. Dissertation, Capella University
For the first time in the history of America, there are four different generations living, working and learning together in a society that is more technologically advanced than ever before. However, could it be that technology has become a need? The primary purpose of this qualitative case study was to utilize Maslow's hierarchy of needs as the foundation towards developing a new understanding and ranking which incorporated the Internet and other technologies among those needs identified in the foundational theory. The study addressed five research questions: (1) Is the Internet considered a need by generations of community college students? (2) If so, how does this "need" rank among those identified in Maslow's Hierarchy? (3) For what purpose is the Internet most commonly used by generations? (4) What other technologies do generations consider to be a need (e.g. cell phone, IPod, tablet, GPS navigation system, game console)? and (5) How does the order of needs originally proposed by Maslow align with the current needs of generations? Data was collected in a community college setting among 58 student participants by conducting three focus groups and 41 individual interviews. The data was analyzed using ATLAS.ti 7 (Student Version). A key finding revealed that participants did not necessarily need the Internet. However, 48% of Millennials; 74% of Gen Xers; and 67% of Baby Boomers ranked the cell phone as a primary need over the Internet. One recommendation is to explore the use of cell phones among community college students and how frequently these devices are utilized to access the Internet to help determine why these devices were the most "needed" among all generations. Perhaps, administrators, board members, and instructors can implement ways to utilize cell phone usage in completing assignments, developing policies and procedures, retrieving course materials or sending class announcements. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page:]
ProQuest LLC. 789 East Eisenhower Parkway, P.O. Box 1346, Ann Arbor, MI 48106. Tel: 800-521-0600; Web site:
Publication Type: Dissertations/Theses - Doctoral Dissertations
Education Level: Two Year Colleges; Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A