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ERIC Number: ED305526
Record Type: Non-Journal
Publication Date: 1988-Aug-12
Pages: 24
Abstractor: N/A
Problem Solving and the Development of Expertise in Management.
Lash, Fredrick B.
This study investigated novice and expert problem solving behavior in management to examine the role of domain specific knowledge on problem solving processes. Forty-one middle level marketing managers in a large petrochemical organization provided think aloud protocols in response to two hypothetical management scenarios. Protocol analysis revealed two levels of processing: novice-like processing characterized by serial, piecemeal problem solving, and expert-like processing identified by retrieval of prior knowledge and elaboration of the problem context. Multiple linear regression analysis demonstrated these processing categories to be strongly correlated to level of education and years of managerial experience but not significantly related to general intelligence measures. These findings parallel those of research in other domains. It was concluded that expertise in managerial problem solving is not directly related to general intellectual competencies but rather to the quantity and structure of acquired knowledge within this domain. (Author/NB)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada