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Robinson, David F.; Sherwood, Arthur Lloyd; DePaolo, Concetta A. – Journal of Management Education, 2010
A challenge for undergraduate learning in strategy is that the students lack professional work experiences. Without a rich background of experience, many strategic management topics are difficult to grasp. Our solution has been to develop a strategic management capstone course that combines service-learning and problem-based learning. The…
Descriptors: Strategic Planning, Small Businesses, Problem Based Learning, Service Learning
Mushi, Francis Jeremiah – ProQuest LLC, 2014
High rates of Information Technology (IT) project failures continues; fail to meet established deadlines, exceeding budget, or not agreed-upon functionality. Failure often results from a fundamental confusion over what is involved in the project. Methods that have provided project success in Service and Manufacturing industries have not been…
Descriptors: Information Technology, Statistical Analysis, Quality Control, Measurement Techniques
Oder, Karl; Pittman, Stephanie – Research Management Review, 2015
Companies purchase computer systems to make their processes more efficient through automation. Some academic medical centers (AMC) have purchased computer systems for their institutional review boards (IRB) to increase efficiency and compliance with regulations. IRB computer systems are expensive to purchase, deploy, and maintain. An AMC should…
Descriptors: Efficiency, Compliance (Legal), Cost Effectiveness, Automation
Brophy, Peter – 1995
In the field of total quality management (TQM), the term "customer" has been redefined to include all stakeholders, people who have an interest in the organization and its activities, from traditional customers to employees and society as a whole. The stakeholders of an academic library include: students, academic staff, university and…
Descriptors: Academic Libraries, Awards, Evaluation Methods, Faculty
Hassan, Arif; Hashim, Junaidah; Ismail, Ahmad Zaki Hj – Journal of European Industrial Training, 2006
Purpose: The aim of the study was to measure employees' perception of human resource development (HRD) practices, to explore whether ISO certification leads to any improvements in HRD system, and to examine the role of HRD practices on employees' development climate and quality orientation in the organization. Design/methodology/approach: A total…
Descriptors: Career Planning, Employees, Information Systems, Foreign Countries
General Accounting Office, Washington, DC. National Security and International Affairs Div. – 1991
The General Accounting Office (GAO) examined the impact of formal total quality management (TQM) practices on the performance of 20 selected U.S. companies that were among the highest-scoring applicants in 1988 and 1989 for the Malcolm Baldridge National Quality Award. Several key indicators used by companies to measure performance were analyzed.…
Descriptors: Business, Employer Employee Relationship, Employment Practices, Job Performance
Kleifgen, Jo Anne – Reading Research Quarterly, 2005
This study describes the process by which a circuit board manufacturing company became certified in an international quality control program known as ISO 9002. Particular attention is paid to how quality documents were made and used in actual practice and to the relationship between these standardized procedures (official literacies) and…
Descriptors: Coping, Technological Advancement, Quality Control, Literacy
Smith, Michael J.; And Others – 1989
Producing goods and services of high quality is not expensive, but correcting poor quality costs U.S. companies as much as 20 percent of sales revenues annually. One survey reported that only 1 out of 300 U.S. companies involved management and engineering staff in quality training. The tendency is to have a quality control department, separate…
Descriptors: Adults, Employees, Government Employees, Government Role
Lewis, Ralph G.; Smith, Douglas H. – 1994
This volume offers a detailed argument for and description of Total Quality Management (TQM) for institutions of higher education. Chapter 1 elaborates on why TQM is good for higher education and includes some warning as to why implementation at colleges and universities may not be easy. Chapter 2 provides an overview of the history of the TQM…
Descriptors: Change Strategies, College Administration, Educational Assessment, Educational Quality
Heverly, Mary Ann – 1991
Total Quality Management (TQM), a technique traditionally reserved for the manufacturing sector, has recently spread to service companies, government agencies, and educational institutions. TQM places responsibility for quality problems with management rather than on the workers. A principal concept of TQM is the management of Process Variation,…
Descriptors: College Administration, College Planning, Community Colleges, Institutional Research
Moore-Norman Vo-Tech Center, Norman, OK. – 1991
A study was conducted to provide vocational educators with resources regarding implementation of Total Quality Management (TQM). Data were gathered through development of a bibliography of resources; a survey of all Oklahoma vocational-technical schools regarding specific industries in their area using TQM components (10 responses); and site…
Descriptors: Bibliographies, Business Administration, Educational Administration, Employee Attitudes
Neylon, Kevin; And Others – 1988
The TAFE (Technical and Further Education) National Centre for Research and Development conducted a survey to determine industry needs for quality training in Australia. Interviews were conducted with managers in manufacturing and tourism/hospitality companies throughout Australia, especially with firms with a high reputation. Interview forms were…
Descriptors: Educational Needs, Foreign Countries, Hospitality Occupations, Job Skills
Peer reviewed
Killion, Joellen P.; Lanzerotte, J. Kathryn – Journal of Staff Development, 1992
Discusses a study of training and development in noneducational, profit companies that found total quality management the main training topic. Participant evaluations measured training effectiveness. Employees participated in training for personal satisfaction and increased capacity. Private sector trainers expressed concern about the lack of…
Descriptors: Accountability, Business, Elementary Secondary Education, Industry
Harshman, Carl L. – 1982
This paper explores the background to and process of quality circles as well as the implications of circles for training. In the first section, the emergence and growth of quality circles in Japan and the United States are traced. Next, the theoretical and conceptual bases of quality circles are examined, while section 3 looks at implementation in…
Descriptors: Delivery Systems, Job Training, Management Development, Program Content
Clery, Roger G. – 1993
This paper describes and explains the 20 elements of the International Organization for Standards 9000 (ISO 9000) series, a model for quality assurance in the business processes of design/development, production, installation and servicing. The standards were designed in 1987 to provide a common denominator for business quality particularly to…
Descriptors: Business Administration, Educational Quality, Higher Education, Industry