ERIC Number: EJ445432
Record Type: Journal
Publication Date: 1992
Adapting Total Quality Management (TQM) to Government.
Swiss, James E.
Public Administration Review, v52 n4 p356-62 Jul-Aug 1992
Total quality management will not work well in government agencies because of stress on products, not services; on well-defined consumer groups; on inputs/processes, not results; and on preoccupation with quality. An effective revised version emphasizes client feedback, performance monitoring, continuous improvement, and worker participation. (SK)
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Authoring Institution: N/A