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Peer reviewed Peer reviewed
ERIC Number: EJ445432
Record Type: Journal
Publication Date: 1992
Pages: N/A
Abstractor: N/A
ISSN: ISSN-0033-3352
Adapting Total Quality Management (TQM) to Government.
Swiss, James E.
Public Administration Review, v52 n4 p356-62 Jul-Aug 1992
Total quality management will not work well in government agencies because of stress on products, not services; on well-defined consumer groups; on inputs/processes, not results; and on preoccupation with quality. An effective revised version emphasizes client feedback, performance monitoring, continuous improvement, and worker participation. (SK)
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A