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ERIC Number: EJ897323
Record Type: Journal
Publication Date: 2010-Sep
Pages: 17
Abstractor: As Provided
ISSN: ISSN-1363-6820
Using the Critical Incident Technique for Triangulation and Elaboration of Communication Management Competencies
Brunton, Margaret Ann; Jeffrey, Lynn Maud
Journal of Vocational Education and Training, v62 n3 p239-255 Sep 2010
This paper presents the findings from research using the critical incident technique to identify the use of key competencies for communication management practitioners. Qualitative data was generated from 202 critical incidents reported by 710 respondents. We also present a brief summary of the quantitative data, which identified two superordinate goals, six major competencies and four main personal attributes required for competent practice. Our primary focus in this paper, however, is on the holistic, practitioner-orientated descriptions and interpretations of workplace events, which illustrated how associated competencies and aptitudes are strategically applied in communication management. We identified further dimensions of competency development, such as reflective practice and transformative action as knowledge was constructed and reconfigured in the dynamic workplace environment. (Contains 4 tables.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: New Zealand