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Showing 1 to 15 of 40 results Save | Export
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Pember, Edward R.; Owens, Alison; Yaghi, Shazhi – Journal of Higher Education Policy and Management, 2014
This paper investigates the users and uses of a centralised customer relationship management (CRM) system at a regional Australian university to improve the understanding of the staff experience of interacting with this customised technology. How and why the software is used by a cross section of university departments is explored through…
Descriptors: Foreign Countries, College Faculty, Computer Software, Interviews
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Bray, Nathaniel J.; Williams, Laine – Journal of Higher Education Policy and Management, 2017
This study examined communication satisfaction and organisational commitment for professional staff at an American Master's institution using two quantitative surveys: Downs and Hazen's Communication Satisfaction Questionnaire and Meyer and Allen's TCM Employee Commitment Survey. One hundred and sixty-eight full-time and part-time staff…
Descriptors: Professional Personnel, School Personnel, Satisfaction, Employee Attitudes
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Uslu, Baris – Journal of Higher Education Policy and Management, 2017
This article examines the influence of major institutional components, academic support mechanisms and organisational climate on scholarly productivity in high-ranked universities. Qualitative data were collected from senior academics working in high-ranked Australian universities. The data were examined using thematic descriptive and content…
Descriptors: Universities, Foreign Countries, Qualitative Research, Organizational Climate
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Pignata, Silvia; Lushington, Kurt; Sloan, Jeremy; Buchanan, Fiona – Journal of Higher Education Policy and Management, 2015
Despite email playing a central role in university business, little is known about the strategies used by staff to manage email and the factors contributing to email overload. In a mixed method study undertaken in one Australian university comparing academic (n = 193) and professional (n = 278) staff, we found that while email volume was higher in…
Descriptors: Employee Attitudes, Electronic Mail, Computer Mediated Communication, Communication Strategies
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McNaughtan, Jon; Garcia, Hugo; Lértora, Ian; Louis, Sarah; Li, Xinyang; Croffie, Alexis L.; McNaughtan, Elisabeth D. – Journal of Higher Education Policy and Management, 2018
In recent years, technology has made it possible, and at times critical, for college and university presidents to increase their campus-wide public communication. However, there is little research that analyses these frequent and timely presidential communications. Using grounded theory, this study took steps to fill this gap by analysing the…
Descriptors: College Presidents, Responses, Elections, Presidents
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O'Regan, Carmel – Journal of Higher Education Policy and Management, 2012
This paper identifies common timetabling issues and options as experienced in Australian universities, and develops a rationale to inform management decisions on a suitable system and the associated policies, procedures, management structure and resources at the University of Newcastle, to enable more effective timetabling in line with the needs…
Descriptors: Foreign Countries, Higher Education, Scheduling, Time Management
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Sharrock, Geoff – Journal of Higher Education Policy and Management, 2012
In a new mixed economy of higher learning, Australian universities require more strategic management to compete and collaborate sustainably. However, many scholars argue that new modes of university management are at odds with scholarly aims and values. This article examines how Australian universities frame their missions and communicate their…
Descriptors: Foreign Countries, Strategic Planning, Public Colleges, College Administration
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McClure, Kevin R. – Journal of Higher Education Policy and Management, 2017
A growing number of public colleges and universities in the United States have hired management consulting firms to help develop strategies aimed at increasing institutional effectiveness and efficiency. The purpose of this paper is to explore the frames and strategies of consultants in US public higher education reform efforts. Drawing upon a…
Descriptors: Higher Education, Educational Change, College Administration, Public Colleges
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Palmer, Stuart – Journal of Higher Education Policy and Management, 2013
Universities are now observed using social media communications channels for a variety of purposes, including marketing, student recruitment, student support and alumni communication. This paper presents an investigation into the use of the Twitter social media platform by universities in Australia, using publicly available Twitter data over a…
Descriptors: Foreign Countries, Colleges, Educational Technology, Technology Uses in Education
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Mewburn, Inger; Cuthbert, Denise; Tokareva, Ekaterina – Journal of Higher Education Policy and Management, 2014
Most universities around the world put in place administrative processes and systems to manage student progress. These processes usually involve filling out standardised forms and instruments: managerial tools intended to increase transparency, promote efficiency and ensure fairness by applying the same standards to all. The progress report is a…
Descriptors: Doctoral Programs, Foreign Countries, Graduate Students, Interviews
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McMurray, Anne M.; Henly, Debra; Chaboyer, Wendy; Clapton, Jayne; Lizzio, Alf; Teml, Martin – Journal of Higher Education Policy and Management, 2012
We report on a succession planning pilot project in an Australian university health faculty. The programme aimed to enhance organisational stability and develop leadership capacity in middle level academics. Six monthly sessions addressed university and general leadership topics, communication, decision-making, working with change, self-management…
Descriptors: Pilot Projects, Leadership, Foreign Countries, Mentors
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Gearin, Christopher A. – Journal of Higher Education Policy and Management, 2017
This study investigates how new presidents of higher education institutions struggle to understand their organisations, paying special attention to campus resistance, and how new presidents manage institutional dynamics and expectations. A qualitative study using a phenomenological approach is conducted with 11 single-campus presidents of…
Descriptors: College Presidents, Novices, Administrator Attitudes, Qualitative Research
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Nguyen, Thi Lan Huong – Journal of Higher Education Policy and Management, 2012
Although middle-level academic managers really need training in order to perform their roles adequately in the very changing context of higher education, little formal training is provided, particularly in less developed countries. This paper identifies the training needs of Heads of Department in a newly established university in Vietnam as a…
Descriptors: Educational Environment, Foreign Countries, Department Heads, Educational Needs
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Sharrock, Geoff – Journal of Higher Education Policy and Management, 2014
In 2011 and 2012, two Australian university vice chancellors flagged spending cuts at their institutions to overcome financial problems. In both cases, union and staff opposition led to public protests, intense media scrutiny, delays and retreats. This article compares the two cases to see what lessons may be drawn for university leaders faced…
Descriptors: Foreign Countries, Budgeting, Budgets, Universities
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Mojarradi, Gholamreza; Karamidehkordi, Esmail – Journal of Higher Education Policy and Management, 2016
This paper presents an analysis of the factors influencing the practical training quality of agricultural higher education programmes from the senior students' perspective. The study was conducted in two public universities located in the north-west of Iran using a cross-sectional survey and structured interviews with a randomised sample of 254…
Descriptors: Foreign Countries, Agricultural Education, Undergraduate Students, College Seniors
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