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Direct linkMarshall, Steven Gregory – International Journal of Educational Management, 2012
Purpose: The purpose of this paper is to report findings from a larger study into the role of middle leaders of change in New Zealand higher education. Design/methodology/approach: In total, ten middle leaders from the New Zealand higher education sector took part in a recent research project which examined successful change leadership in higher…
Descriptors: Higher Education, Organizational Change, Leadership, Foreign Countries
Peer reviewedWalker, John – International Journal of Educational Management, 2001
Used focus groups to explore TESOL (teaching of English to speakers of other languages) client expectations and perceptions of the service they received in New Zealand English language schools. Findings confirmed the key role of the teacher and the importance of the school's milieu and home stay, quality of client feedback systems, servicescape,…
Descriptors: English (Second Language), Expectation, Foreign Countries, Program Evaluation
