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ERIC Number: EJ885385
Record Type: Journal
Publication Date: 2006
Pages: 16
Abstractor: As Provided
ISSN: ISSN-1522-8959
Location Is Everything: The Use and Marketing of Reference E-Mail
Collins, Susan L.
Public Services Quarterly, v2 n1 p5-20 2006
Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations for others providing reference e-mail service or any service for which one would wish to see usage and marketing trends. (Contains 9 figures and 4 notes.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Pennsylvania