ERIC Number: EJ1171505
Record Type: Journal
Publication Date: 2018-Mar
Abstractor: As Provided
Shame: The Emotional Basis of Library Anxiety
McAfee, Erin L.
College & Research Libraries, v79 n2 p237-256 Mar 2018
In 1986, Constance Mellon found that 75 to 85 percent of undergraduate students experienced library anxiety as well as shame about their anxiety. Fifteen years earlier, Helen Block Lewis began her groundbreaking research in shame theory. This paper explores the affective components of library anxiety using the pioneering research of Constance Mellon, Helen Block Lewis, and others. Two issues are discussed: 1) how unacknowledged, recursive shame or "shame about shame" creates painful, emotional states such as library anxiety; and 2) how to recognize and neutralize unacknowledged shame in library service interactions.
Descriptors: Undergraduate Students, Anxiety, Academic Libraries, Psychological Patterns, Library Services, Affective Behavior, Emotional Response, Library Research, Physiology, Psychotherapy, Student Attitudes, Library Skills, Self Efficacy, Barriers, Personality Traits
Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail: email@example.com; Web site: http://crl.acrl.org
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Authoring Institution: N/A