Finger-movement distances for alphabetic keys of standard and Dvorak keyboards were calculated for every digraph in the business vocabulary. Dvorak required 37% less distance and had more right-hand, home-row, same-row, and alternate hand reaches. (SK)

According to a survey of 160 of 265 business professionals, most create memos more frequently than other documents; use word processing on micro, mini, or mainframe computers; learned word processing on their own; and believe that electronic mail and voice input will increase and secretarial support will decrease. (SK)

Suggests that business communication instructors cannot and must not avoid teaching students the importance of computers. Urges teachers to press their institutions to make available the computing facilities needed. (RS)

Suggests that business communication teachers not yield to the temptation to teach software in business communication courses. Suggests that, in such courses, the primary focus is on communication strategies and that teaching software packages eats up valuable time. (RS)

Argues that business communication teachers must keep abreast of technological advances and inform students of software packages that enhance effective communication. Suggests that the depth in which software is covered must be guided by overall course objectives and computer availability. (RS)

Investigates the relationship between employee productivity with new technology and listening ability. Data entry employees from two divisions of a large corporation were given a standardized test to assess their listening ability. Results reveal that employees who received listening training performed at significantly higher levels than those who…