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Peer reviewed Peer reviewed
ERIC Number: EJ509894
Record Type: Journal
Publication Date: 1995
Pages: N/A
Abstractor: N/A
ISSN: ISSN-0001-8392
Total Quality Management: Empirical, Conceptual, and Practical Issues.
Hackman, J. Richard; Wageman, Ruth
Administrative Science Quarterly, v40 n2 p309-42 Jun 1995
Total quality management (TQM) has become a U.S. social movement. This commentary analyzes the writings of W. Edwards Deming, Joseph Juran, and Kaoru Ishikawa to assess TQM's coherence, distinctiveness, and likely perseverance. Rhetoric is winning over substance, unrelated interventions are being herded under the TQM banner, and research is not exercising a corrective function. (77 references) (MLH)
Publication Type: Reports - Research; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A