Purpose: The aim of this study is to highlight factors influencing the commitment of nurses, and particularly focuses on the role of training, development and career issues. It provides the basis for a HRD framework, outlining policy choices in developing high commitment amongst nursing staff. Design/methodology/approach: A qualitative research…

Purpose: Utilising data from 18 in-depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centres. It aims to argue that the complexity and diversity of training, development and HRD practices is best understood by studying the multilayered contexts within which call…

The Pygmalion effect--or self-fulfilling prophecies--has not been supported in educational research but it has in training and workplace-learning studies. Implications for workplace-learning design, trainee self-esteem, and trainer behaviors can be derived from these research findings. (SK)

Purpose: This article sets out to look at how employees who have survived an organisational downsizing and restructuring process adjust to meet the dynamics of the organisation, develop new skills and competencies, and the extent to which they take on new roles in the organisation. Design/methodology/approach: Collects accounts from managers,…