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ERIC Number: EJ978634
Record Type: Journal
Publication Date: 2012
Pages: 16
Abstractor: ERIC
ISSN: ISSN-0271-0579
Surveys and Benchmarks
Bers, Trudy
New Directions for Institutional Research, n153 p33-48 Spr 2012
Surveys and benchmarks continue to grow in importance for community colleges in response to several factors. One is the press for accountability, that is, for colleges to report the outcomes of their programs and services to demonstrate their quality and prudent use of resources, primarily to external constituents and governing boards at the state and local levels. A second factor is expectations of regional and specialized accreditation agencies, which require colleges to give evidence that they gather and use data to inform decision-making and improvement efforts. A third factor is institutions' own desire to be more mindful about the effectiveness of their initiatives, success of students, and the use of resources. This chapter examines surveys and benchmarks used by community colleges to track student success, engagement, and satisfaction as well as to monitor institutional effectiveness and to identify areas for improvement. The author suggests important differences between community colleges and four-year institutions that affect the use of surveys and benchmarks; differentiates surveys from benchmarks; describes surveys and benchmarks widely used by community colleges; notes benefits and costs of using surveys and benchmark data; and provides several examples of the effective use of results. (Contains 2 tables.)
Wiley Periodicals, Inc. 350 Main Street, Malden, MA 02148. Tel: 800-835-6770; Tel: 781-388-8598; Fax: 781-388-8232; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A