ERIC Number: EJ476165
Record Type: Journal
Publication Date: 1993
Total Quality Management: A Mindset and Method to Stimulate Change.
Mullen, Janet A.
Journal of Library Administration, v18 n3-4 p91-108 1993
Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included. (Contains 15 references.) (EAM)
Publication Type: Guides - General; Opinion Papers; Reports - Descriptive; Journal Articles
Education Level: N/A
Authoring Institution: N/A