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ERIC Number: ED376281
Record Type: Non-Journal
Publication Date: 1994-Jun
Pages: 591
Abstractor: N/A
Hospitality Services. Curriculum Guide.
Texas Tech Univ., Lubbock. Home Economics Curriculum Center.
This guide, which was developed as part of Texas' home economics education program, is intended to assist teachers of a hospitality services course focusing on the food and lodging segments of the hospitality and tourism industry. The first 40% of the approximately 600-page guide consists of strategies for teaching each of 29 essential concepts/skills in five categories: (1) hospitality services (management functions, professional ethics, ownership/management structures, safety and emergency procedures, and technology in the hospitality industry); (2) supportive services (property maintenance/repair, purchasing, property security, public relations, and legal considerations); (3) the psychology of guests (define concept of guest/customer, discuss guest/customer needs and techniques for complaint resolution and guest/customer service); (4) lodging operations (front office procedures, typical departments and functions, housekeeping/energy equipment/supplies and methods/procedures, time and energy management, sanitation and disinfection, entering and exiting assigned cleaning area, and linen repair/maintenance); and (5) food and beverage operations (sources/functions of nutrients, food preparation and service, sanitation, food service equipment, management principles, food production techniques, and food presentation/serving). Also included are the following: teaching aids (student handouts and learning activities, sample forms, and transparency masters); tests for each of the 29 chapters; test answers; answers to exercises in the program's student activity book; and a supplemental guide to integrating academic skills instruction into the hospitality services course. Contains a seven-item reference list and a seven-item bibliography. (MN)
Home Economics Curriculum Center, Texas Tech University, Box 41161, Lubbock, TX 79409-1161.
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Language: English
Sponsor: Texas Education Agency, Austin. Dept. of Programs and Instruction.
Authoring Institution: Texas Tech Univ., Lubbock. Home Economics Curriculum Center.
Identifiers - Location: Texas