This paper presents the activities of the Universal Service Administrative Company (USAC) for 2009. The past year was one of accomplishment for USAC. USAC implemented a host of advances in operations, infrastructure, and outreach in an effort to continue to improve collection and disbursement of the Universal Service Fund (USF) support and to enhance USAC's ability to effectively and efficiently serve its many stakeholders. In a year of historic economic challenges, when USF support was more important than ever in ensuring access to the tools Americans use to keep connected, USAC disbursed more money more quickly and focused on preparing for what it anticipates will be many initiatives to come in 2010 and beyond. USAC took measures in 2009 to improve efficiency and reduce its already low administrative costs. In 2009, USAC completed fieldwork and preliminary reporting for the third and final round of the FCC Office of Inspector General (OIG) USF audit program. In 2009, USAC continued expanding its new media services, offering a series of webinars and producing numerous online learning videos, all targeting key areas of program requirements. It enhanced both its group training sessions and one-on-one outreach, reaching over 3,000 people face-to-face with more interactive support focused on the problems program beneficiaries experience getting USF support. [For "USAC Annual Report, 2008," see ED525103.]