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ERIC Number: EJ977048
Record Type: Journal
Publication Date: 2012-Feb
Pages: 8
Abstractor: As Provided
ISSN: ISSN-1090-8811
Missing Link: Integrated Individual Leadership Development, Employee Engagement, and Customer Value-Added Improvement
Heldenbrand, Lois; Simms, Michael S.
Performance Improvement, v51 n2 p28-35 Feb 2012
Long-term care is a key public issue that affects all of us in some way at some time of our lives. Nowhere is performance improvement and quality management more imperative. Through an 8-month field study and follow-up case study, we discuss how using an integrated approach to individual leadership development, employee engagement, and customer value-added improvement might provide the missing link toward sustaining and growing organizational culture change in a very demanding environment. (Contains 2 figures.)
Wiley Periodicals, Inc. 350 Main Street, Malden, MA 02148. Tel: 800-835-6770; Tel: 781-388-8598; Fax: 781-388-8232; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A