In this study, the organizational intelligence model (OI model) was used as a theoretical framework to explore strategic factors (leadership, strategy, and culture) and several hypothesized variables that influence employee engagement as a proxy for improving individual and institutional effectiveness (Falletta & Combs, 2018). A single case…

Community Colleges were thrust to the forefront to develop, train, and re-train American workers for an altered labor environment. This occurred at a period of time when community colleges experienced their own reductions in workforce due to retirements. The business industry had long been a consumer of succession planning which utilized the…

Over the past five years, North Carolina community colleges have experienced a plethora of rapid changes, which can have a negative impact on employee engagement. Individuals who possess a transformational style of leadership typically inspire employees to engage in their work despite a rapidly changing environment. The specific business problem…

Because of the importance of faculty engagement to achieve our nationwide student completion goals, this paper comprehensively and critically reviews the conceptualizations of faculty and employee engagement in the extant literature. This review is a means to develop an improved, more inclusive, faculty engagement framework. It is a framework that…

This dissertation examined the relationship between employee engagement and the factors that may influence the three psychological conditions of engagement: meaningfulness, safety, and availability for the sector of employees classified as maintenance, grounds, and custodial employees in a community college setting. The factors for each of the…

The purpose of this quantitative study was to determine if self-determination theory (SDT), the human needs of autonomy, competence, and relatedness (Basic Psychological Needs), provides a theoretical explanation of professional staff work engagement (vigor, dedication, and absorption -- Levels of Work Engagement) in public higher education…

Forsyth Technical Community College (FTCC) face a shortage of funding to meet the demands of students, faculty, staff and businesses. Through this practitioner research, the utilization of the college's current customer relationship management (CRM) database advanced. By leveraging technology, the researcher assisted the college in meeting the…

The purpose of this study is to provide insight into strategies that promote a practice of evaluation in community colleges. This study focuses on the aspects of organizational culture including employee engagement, leadership participation, evaluation practices, values and expectations, organizational norms, and benefit and incentive system…

Continuous Quality Improvement (CQI) programs are growing in popularity in higher education settings and a key component is the use of work groups, which require active employee involvement. The problem addressed in this research was the lack of employee engagement in the Quality Review Process (QRP), which is a statewide CQI model developed by…

The topic for this study is the lack of engagement of full-time faculty at a Midwest community college. The problem to be addressed by this study is determining the factors leading to the need for more employee commitment, also known as disengagement, in the operation of a community college. The impact of disengaged faculty on other faculty could…

Gamification has been used as a tool to increase engagement with businesses, build group cohesion, and improve student motivation in Grades K-12. Part of its appeal is in developing autonomy in the "player," and part of its appeal is in participating regularly in a structured progress ladder where the customer, student, or employee can…

This mixed methods study explored the phenomenon of job burnout among adjunct faculty at two suburban Illinois community colleges. The Maslach Burnout Inventory-Educators' Survey (MBI-ES) was administered to adjuncts at both colleges to determine overall levels of burnout for the three dimensions of burnout--emotional exhaustion,…

Achieving the Dream is a national initiative focused on helping more community college students succeed, particularly students of color and low-income students. Achieving the Dream's student-centered model of institutional improvement focuses on eliminating gaps and raising student achievement by helping institutions build a culture of evidence…

Pierce College at Joint Base Lewis--McChord (PCJBLM) is a community college extension campus that is challenged with complying with multiple policies while serving a transient student population amid budget constraints. Through multiple cycles of research, entry-level student services staff expressed concern about their professional development…

The NEAIR (North East Association for Institutional Research) 2012 Conference Proceedings is a compilation of papers presented at the Bethesda, Maryland conference. Papers in this document include: (1) Can a Marketing Campaign Increase Response Rates to Online Course Evaluations? (Kimberly Puhala); (2) Developing Community College Peer…