ERIC Number: EJ554939
Record Type: CIJE
Publication Date: 1997
Total Quality Management: A Selective Commentary on Its Human Dimensions, with Special Reference to Its Downside.
Connor, Patrick E.
Public Administration Review, v57 n6 p501-09 Nov-Dec 1997
Although total quality management has potential benefits, its human costs are often substantial, for example, diminished morale of middle management, trivial employee participation, and coercive teamwork. Productivity gains thus come at a price. (SK)
Publication Type: Information Analyses; Journal Articles
Education Level: N/A
Authoring Institution: N/A