ERIC Number: EJ324869
Record Type: Journal
Publication Date: 1985
The Indirect Empathic Approach to Claim Letters.
Bell, James D.
Journal of Education for Business, v61 n1 p11-15 Oct 1985
In discussing letter-writing methods for business communication classes, the article explains that claim letter formats other than the direct approach are not only legitimate, but also effective, and suggests that the approach selected should depend upon the circumstances surrounding the claim. (CT)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A