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ERIC Number: EJ946049
Record Type: Journal
Publication Date: 2011-Sep
Pages: 8
Abstractor: As Provided
ISSN: ISSN-0021-9010
The Primacy of Perceiving: Emotion Recognition Buffers Negative Effects of Emotional Labor
Bechtoldt, Myriam N.; Rohrmann, Sonja; De Pater, Irene E.; Beersma, Bianca
Journal of Applied Psychology, v96 n5 p1087-1094 Sep 2011
There is ample empirical evidence for negative effects of emotional labor (surface acting and deep acting) on workers' well-being. This study analyzed to what extent workers' ability to recognize others' emotions may buffer these effects. In a 4-week study with 85 nurses and police officers, emotion recognition moderated the relationship between emotional labor and work engagement: Workers with high emotion recognition engaging in emotional labor did not report lower work engagement after 4 weeks, whereas those with low emotion recognition did. These effects pertained to both surface and deep acting. The results suggest that emotional labor be not necessarily detrimental to workers' engagement. Instead, the impact of emotional labor hinges upon workers' ability to correctly identify interaction partners' emotions. (Contains 2 tables and 2 figures.)
American Psychological Association. Journals Department, 750 First Street NE, Washington, DC 20002-4242. Tel: 800-374-2721; Tel: 202-336-5510; Fax: 202-336-5502; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A